After download - "Access to the path is denied" prevents import

Sonarr version: 2.0.0.5163
Mono version: 5.10.1.20
OS: Debian 9
Debug logs: Trace log, Console output log
Description of issue: Sonarr is not importing completed downloads from NZBGet.

Full logs linked above, but this is the crux:

[Debug] DiskTransferService: Move [/opt/downloader/completed/tv/Brooklyn.Nine-Nine.S05E17.DFW.1080p.AMZN.WEB-DL.DD.5.1.H.264-ViSUM/9cb11b1de34d493491ae953115462cea.mkv] > [/mnt/media/tv/Brooklyn Nine-Nine/Season 5/Brooklyn Nine-Nine - S05E17 - DFW WEBDL-1080p.mkv] 
[Trace] SymbolicLinkResolver: Checking path /mnt/media/tv/Brooklyn Nine-Nine/Season 5/Brooklyn Nine-Nine - S05E17 - DFW WEBDL-1080p.mkv for symlink returned error ENOENT, assuming it's not a symlink. 
[Trace] DiskTransferService: Removing old partial. 
[Trace] DiskProviderBase: Deleting file: /mnt/media/tv/Brooklyn Nine-Nine/Season 5/Brooklyn Nine-Nine - S05E17 - DFW WEBDL-1080p.mkv.partial~ 
[Trace] DiskTransferService: Attempting to move hardlinked backup. 
[Trace] DiskProviderBase: Deleting file: /opt/downloader/completed/tv/Brooklyn.Nine-Nine.S05E17.DFW.1080p.AMZN.WEB-DL.DD.5.1.H.264-ViSUM/9cb11b1de34d493491ae953115462cea.mkv.backup~ 
[Warn] ImportApprovedEpisodes: Couldn't import episode /opt/downloader/completed/tv/Brooklyn.Nine-Nine.S05E17.DFW.1080p.AMZN.WEB-DL.DD.5.1.H.264-ViSUM/9cb11b1de34d493491ae953115462cea.mkv 

[v2.0.0.5163] System.UnauthorizedAccessException: Access to the path is denied.

Sonarr is running as root via systemd, and the completed downloads directory (/opt/downloader/completed/tv) is root as well:

root@sonarr-d:/# ls -lah /opt/downloader/completed
total 16K
drwxr-xr-x  4 root root 4.0K Apr  9 14:38 .
drwxr-xr-x  3 root root 4.0K Apr  9 08:21 ..
drwxr-xr-x  2 root root 4.0K Apr 16 15:11 movies
drwxrwxrwx 19 root root 4.0K Apr 16 15:14 tv

This leads me to believe that the actual issue might be with the destination folder, not the source?

The destination folder (/mnt/media/tv) is an NFS share via FreeNAS that has a maproot user of root :

root@sonarr-d:/# ls -lah /mnt/media/
total 66K
drwxr-xr-x  3 root root      3 Apr 16 13:41 .
drwxr-xr-x  4 root root      4 Apr 16 13:41 ..
drwxrwxr-x 99 1001 nogroup 100 Apr 16 15:32 tv

Why FreeNAS expressed the permissions as 1001:nogroup, I’m not sure. Maybe that’s normal?

Either way, I can’t confirm that it’s for sure the issue, so I’m afraid to modify ownership/permissions remotely on an NFS share.

Based on the fact that it’s getting that far it’s able to read the file and get media info, it looks like the issue is with the destination, though that’s out of my realm of expertise on how to resolve it.

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.