Access to the path is denied

Help & Support
1

After Nzbdrone was automatically updated to 2.0.0.740 it no longer moves the completed episodes to the correct folder.
No changes have been made to the server.

Any suggestions?

"Couldn’t import episode C:\Users\Administrator\Documents\Downloads\complete\The.Daily.Show.2013.11.06.Monique.Brinson.Demery.HDTV.XviD-AFG\The.Daily.Show.2013.11.06.Monique.Brinson.Demery.HDTV.XviD-AFG.avi: Access to the path is denied.

System.UnauthorizedAccessException: Access to the path is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.__Error.WinIOError()
at System.IO.File.Move(String sourceFileName, String destFileName)
at NzbDrone.Common.DiskProvider.MoveFile(String source, String destination) in m:\buildAgent2_work\bc9a5cca09497250\src\zbDrone.Common\DiskProvider.cs:line 264
at NzbDrone.Core.MediaFiles.MoveEpisodeFiles.MoveFile(EpisodeFile episodeFile, Series series, String destinationFilename) in m:\buildAgent2_work\bc9a5cca09497250\src\zbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:line 76
at NzbDrone.Core.MediaFiles.MoveEpisodeFiles.MoveEpisodeFile(EpisodeFile episodeFile, LocalEpisode localEpisode) in m:\buildAgent2_work\bc9a5cca09497250\src\zbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:line 55
at NzbDrone.Core.MediaFiles.UpgradeMediaFileService.UpgradeEpisodeFile(EpisodeFile episodeFile, LocalEpisode localEpisode) in m:\buildAgent2_work\bc9a5cca09497250\src\zbDrone.Core\MediaFiles\UpgradeMediaFileService.cs:line 55
at NzbDrone.Core.MediaFiles.EpisodeImport.ImportApprovedEpisodes.Import(List`1 decisions, Boolean newDownload) in m:\buildAgent2_work\bc9a5cca09497250\src\zbDrone.Core\MediaFiles\EpisodeImport\ImportApprovedEpisodes.cs:line 72

2

That error is reporting a permissions issue. Either it can’t write to the destination folder, or the file cannot be moved because it doesn’t have permission to move the file (write permissions).

How do you have drone running? Service or exe?

3

Hi

Yes the service is currently running and sending episodes to SABnzbd to download. Currently have about 10 episodes for different shows waiting to be moved.

Even tried moving the completed download folder to a different location but get the same error.

Currently don’t have any security permission set on any on the drives.

4

Tried moving the drone factory folder? Was it still inside the administrator user? I wouldn’t recommend using that configuration as user accounts alter permissions on their own directories.

Nothing has changed in how drone moves files, have you always been running as a service?