Able to access Sonarr remotely, but not locally, among other similar issues


Sonarr version (exact version):
OS: Win10 Pro 64bit
Debug logs:
(Make sure debug logging is enabled in settings and post the full log to hastebin/pastebin/dropbox/google drive or something similar, do not post them directly here. Post in .txt not .doc, .rtf or some other formatted document)
Description of issue:

Hello, I have been using both Radarr and Sonarr for about 2 years. The machine it’s hosted on is remote, and is on a VM.

About a month ago, I started having issues accessing Sonarr via local IP. I can use the external IP and port, both locally and remotely, and Sonarr loads and logs in fine. However, if I remote into the VM, Sonarr will load the log in page, but will not log in.

Now here’s part 2 of this strange issue. The same exact thing with Radarr started the same day, about a month ago, however, today I can ONLY access Radarr via local IP when on the VM. External IP will not load the page at all. Just hangs. This is true if I use my URLs or direct IP address with port. I’ll share a txt doc with the URLs I use via Google Drive, so I can remove them after this is resolved for people to use and test.

Radarr Logs:

Nothing changed except I restarted the router that had been online for about 3 weeks. Restarted all hardware with no change. Nothing in any of the OS’s has changed either.

Thanks for the help!


Please enable trace logging in Sonarr, clear the log files then restart Sonarr and post the full log file that is created.


Full logs of Sonarr and Radarr:

18-3-17 23:16:42.9|Info|OwinHostController|Listening on the following URLs:
18-3-17 23:16:42.9|Info|OwinHostController|  http://*:8989/

Based on that everything should be working, I don’t see any other issues with it in the Sonarr log file.

Typically that means the username or password was changed (no visible feedback when login fails due to bad credentials). Resetting the password should help there, but if you’re able to login via other means I can’t explain why it works there and not elsewhere unless they are separate Sonarr instances.


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