500 Internal server error by trying to process a episode

Help & Support
1

After downloading a episode i gives me the following error:

14-6-17 20:46:53.1|Info|ParsingService|Using absolute episode number 3 for: Borgen - TVDB: 1x03
14-6-17 20:46:53.6|Error|Owin|The page cannot be displayed because an internal server error has occurred.

14-6-17 20:46:53.9|Error|Owin|Exceptron.Client.ExceptronApiException: The page cannot be displayed because an internal server error has occurred. —> System.Net.WebException: De externe server heeft een fout geretourneerd: (500) Interne serverfout.
bij System.Net.HttpWebRequest.GetResponse()
bij Exceptron.Client.RestClient.Put[TResponse](String url, Object content) in m:\BuildAgent1\work\328d72309b633a8\src\Exceptron.Client\RestClient.cs:regel 41
— Einde van intern uitzonderingsstackpad —
bij Exceptron.Client.RestClient.Put[TResponse](String url, Object content) in m:\BuildAgent1\work\328d72309b633a8\src\Exceptron.Client\RestClient.cs:regel 51
bij Exceptron.Client.ExceptronClient.SubmitException(ExceptionData exceptionData) in m:\BuildAgent1\work\328d72309b633a8\src\Exceptron.Client\ExceptronClient.cs:regel 150: Unable to submit exception to exceptron.

14-6-17 20:46:53.4|Warn|ImportApprovedEpisodes|Couldn’t import episode \\MEDIA-SERVER\plex server\down\Borgen.S03E10.BDRip.x264-FARGIRENIS\fis-borgen.e03e10.bdrip.x264.mkv

System.IO.PathTooLongException: Het opgegeven pad, de bestandsnaam of beide zijn te lang. De volledig gekwalificeerde bestandsnaam moet minder dan 260 tekens bevatten en de mapnaam minder dan 248 tekens.
bij System.IO.PathHelper.GetFullPathName()
bij System.IO.Path.NormalizePath(String path, Boolean fullCheck, Int32 maxPathLength, Boolean expandShortPaths)
bij System.IO.Path.GetFullPathInternal(String path)
bij System.IO.FileInfo.Init(String fileName, Boolean checkHost)
bij System.IO.FileInfo…ctor(String fileName)
bij NzbDrone.Common.PathExtensions.CleanFilePath(String path) in m:\BuildAgent1\work\328d72309b633a8\src\zbDrone.Common\PathExtensions.cs:regel 30
bij NzbDrone.Common.PathExtensions.PathEquals(String firstPath, String secondPath) in m:\BuildAgent1\work\328d72309b633a8\src\zbDrone.Common\PathExtensions.cs:regel 49
bij NzbDrone.Core.MediaFiles.EpisodeFileMovingService.MoveFile(EpisodeFile episodeFile, Series series, List1 episodes, String destinationFilename) in m:\\BuildAgent1\\work\\328d72309b633a8\\src\zbDrone.Core\\MediaFiles\\EpisodeFileMovingService.cs:regel 80 bij NzbDrone.Core.MediaFiles.EpisodeFileMovingService.MoveEpisodeFile(EpisodeFile episodeFile, LocalEpisode localEpisode) in m:\\BuildAgent1\\work\\328d72309b633a8\\src\zbDrone.Core\\MediaFiles\\EpisodeFileMovingService.cs:regel 64 bij NzbDrone.Core.MediaFiles.UpgradeMediaFileService.UpgradeEpisodeFile(EpisodeFile episodeFile, LocalEpisode localEpisode) in m:\\BuildAgent1\\work\\328d72309b633a8\\src\zbDrone.Core\\MediaFiles\\UpgradeMediaFileService.cs:regel 57 bij NzbDrone.Core.MediaFiles.EpisodeImport.ImportApprovedEpisodes.Import(List1 decisions, Boolean newDownload) in m:\BuildAgent1\work\328d72309b633a8\src\zbDrone.Core\MediaFiles\EpisodeImport\ImportApprovedEpisodes.cs:regel 82

Its strange because the path and the name of the file is not bigher than 260 characters

2

Its likely the destination that exceeds the character limit. Debug logs will show the destination path.

3

Thanks you for your fast reaction,

After setting debug on i found some thinks:

14-6-18 00:27:51.7|Debug|ImportDecisionMaker|Analyzing 0/0 files.

14-6-18 00:27:51.7|Debug|Parser|Parsing string ‘Borgen.S03E10.BDRip.x264-FARGIRENIS’

14-6-18 00:27:51.7|Debug|Parser|Episode Parsed. borgen - S03E10

14-6-18 00:27:51.7|Debug|Parser|Language parsed: English

14-6-18 00:27:51.7|Debug|NzbDrone.Core.Parser.QualityParser|Trying to parse quality for Borgen.S03E10.BDRip.x264-FARGIRENIS

14-6-18 00:27:51.7|Debug|Parser|Quality parsed: DVD

14-6-18 00:27:51.7|Debug|Parser|Release Group parsed: FARGIRENIS

14-6-18 00:27:51.7|Debug|NzbDrone.Core.Parser.QualityParser|Trying to parse quality for Borgen.S03E10.BDRip.x264-FARGIRENIS

14-6-18 00:27:51.7|Debug|DownloadedEpisodesImportService|Borgen.S03E10.BDRip.x264-FARGIRENIS folder quality: DVD

14-6-18 00:27:51.7|Debug|DiskScanService|Scanning ‘\\MEDIA-SERVER\plex server\down\Borgen.S03E10.BDRip.x264-FARGIRENIS’ for video files

14-6-18 00:27:51.8|Debug|DiskScanService|2 video files were found in \\MEDIA-SERVER\plex server\down\Borgen.S03E10.BDRip.x264-FARGIRENIS

14-6-18 00:27:51.8|Debug|ImportDecisionMaker|Analyzing 2/2 files.

14-6-18 00:27:51.8|Debug|Parser|Parsing string ‘fis-borgen.e03e10.bdrip.x264.mkv’

14-6-18 00:27:51.9|Debug|Parser|Episode Parsed. fisborgen - S01E03-04-05-06-07-08-09-10

14-6-18 00:27:51.9|Debug|Parser|Language parsed: English

14-6-18 00:27:51.9|Debug|NzbDrone.Core.Parser.QualityParser|Trying to parse quality for fis-borgen.e03e10.bdrip.x264.mkv

14-6-18 00:27:51.9|Debug|Parser|Quality parsed: DVD

14-6-18 00:27:52.0|Debug|Parser|Release Group parsed: borgen

14-6-18 00:27:52.0|Debug|ImportDecisionMaker|Size: 291472199

14-6-18 00:27:52.4|Debug|VideoFileInfoReader|Getting media info from \\MEDIA-SERVER\plex server\down\Borgen.S03E10.BDRip.x264-FARGIRENIS\fis-borgen.e03e10.bdrip.x264.mkv

14-6-18 00:27:52.5|Debug|SampleService|Runtime is over 90 seconds

14-6-18 00:27:52.5|Debug|Parser|Parsing string ‘fis-borgen.e03e10.bdrip.x264.sample.mkv’

14-6-18 00:27:52.5|Debug|Parser|Episode Parsed. fisborgen - S01E03-04-05-06-07-08-09-10

14-6-18 00:27:52.5|Debug|Parser|Language parsed: English

14-6-18 00:27:52.5|Debug|NzbDrone.Core.Parser.QualityParser|Trying to parse quality for fis-borgen.e03e10.bdrip.x264.sample.mkv

14-6-18 00:27:52.6|Debug|Parser|Quality parsed: DVD

14-6-18 00:27:52.6|Debug|Parser|Release Group parsed: borgen

14-6-18 00:27:52.6|Debug|ImportDecisionMaker|Size: 5335633

14-6-18 00:27:53.1|Debug|VideoFileInfoReader|Getting media info from \\MEDIA-SERVER\plex server\down\Borgen.S03E10.BDRip.x264-FARGIRENIS\fis-borgen.e03e10.bdrip.x264.sample.mkv

14-6-18 00:27:53.2|Debug|SampleService|[\\MEDIA-SERVER\plex server\down\Borgen.S03E10.BDRip.x264-FARGIRENIS\fis-borgen.e03e10.bdrip.x264.sample.mkv] appears to be a sample. Size: 5335633 Runtime: 00:01:00.7200000

14-6-18 00:27:53.2|Debug|EpisodeFileMovingService|Moving episode file: [0] \\MEDIA-SERVER\plex server\down\Borgen.S03E10.BDRip.x264-FARGIRENIS\fis-borgen.e03e10.bdrip.x264.mkv to \\MEDIA-SERVER\plex server\Series\Borgen\Season 1\Borgen.S01E03-04-05-06-07-08-09-10.The.Art.of.the.Possible.+.100.Days.+.Men.Who.Love.Women.+.State.Visit.+.See.No.Evil,.Hear.No.Evil,.Speak.No.Evil.+.The.Silly.Season.+.Divide.and.Rule.+.First.Tuesday.in.October.DVD.borgen.mkv

14-6-18 00:27:53.4|Error|Owin|The page cannot be displayed because an internal server error has occurred.

14-6-18 00:27:53.6|Error|Owin|Exceptron.Client.ExceptronApiException: The page cannot be displayed because an internal server error has occurred. —> System.Net.WebException: De externe server heeft een fout geretourneerd: (500) Interne serverfout.
bij System.Net.HttpWebRequest.GetResponse()
bij Exceptron.Client.RestClient.Put[TResponse](String url, Object content) in m:\BuildAgent1\work\328d72309b633a8\src\Exceptron.Client\RestClient.cs:regel 41
— Einde van intern uitzonderingsstackpad —
bij Exceptron.Client.RestClient.Put[TResponse](String url, Object content) in m:\BuildAgent1\work\328d72309b633a8\src\Exceptron.Client\RestClient.cs:regel 51
bij Exceptron.Client.ExceptronClient.SubmitException(ExceptionData exceptionData) in m:\BuildAgent1\work\328d72309b633a8\src\Exceptron.Client\ExceptronClient.cs:regel 150: Unable to submit exception to exceptron.

14-6-18 00:27:53.2|Warn|ImportApprovedEpisodes|Couldn’t import episode \\MEDIA-SERVER\plex server\down\Borgen.S03E10.BDRip.x264-FARGIRENIS\fis-borgen.e03e10.bdrip.x264.mkv

System.IO.PathTooLongException: Het opgegeven pad, de bestandsnaam of beide zijn te lang. De volledig gekwalificeerde bestandsnaam moet minder dan 260 tekens bevatten en de mapnaam minder dan 248 tekens.
bij System.IO.PathHelper.GetFullPathName()
bij System.IO.Path.NormalizePath(String path, Boolean fullCheck, Int32 maxPathLength, Boolean expandShortPaths)
bij System.IO.Path.GetFullPathInternal(String path)
bij System.IO.FileInfo.Init(String fileName, Boolean checkHost)
bij System.IO.FileInfo…ctor(String fileName)
bij NzbDrone.Common.PathExtensions.CleanFilePath(String path) in m:\BuildAgent1\work\328d72309b633a8\src\zbDrone.Common\PathExtensions.cs:regel 30
bij NzbDrone.Common.PathExtensions.PathEquals(String firstPath, String secondPath) in m:\BuildAgent1\work\328d72309b633a8\src\zbDrone.Common\PathExtensions.cs:regel 49
bij NzbDrone.Core.MediaFiles.EpisodeFileMovingService.MoveFile(EpisodeFile episodeFile, Series series, List1 episodes, String destinationFilename) in m:\\BuildAgent1\\work\\328d72309b633a8\\src\zbDrone.Core\\MediaFiles\\EpisodeFileMovingService.cs:regel 80 bij NzbDrone.Core.MediaFiles.EpisodeFileMovingService.MoveEpisodeFile(EpisodeFile episodeFile, LocalEpisode localEpisode) in m:\\BuildAgent1\\work\\328d72309b633a8\\src\zbDrone.Core\\MediaFiles\\EpisodeFileMovingService.cs:regel 64 bij NzbDrone.Core.MediaFiles.UpgradeMediaFileService.UpgradeEpisodeFile(EpisodeFile episodeFile, LocalEpisode localEpisode) in m:\\BuildAgent1\\work\\328d72309b633a8\\src\zbDrone.Core\\MediaFiles\\UpgradeMediaFileService.cs:regel 57 bij NzbDrone.Core.MediaFiles.EpisodeImport.ImportApprovedEpisodes.Import(List1 decisions, Boolean newDownload) in m:\BuildAgent1\work\328d72309b633a8\src\zbDrone.Core\MediaFiles\EpisodeImport\ImportApprovedEpisodes.cs:regel 82

and here:

14-6-18 00:27:52.5|Debug|Parser|Parsing string 'fis-borgen.e03e10.bdrip.x264.sample.mkv’
14-6-18 00:27:52.5|Debug|Parser|Episode Parsed. fisborgen - S01E03-04-05-06-07-08-09-10

its look like he i thinking its more than one episode but it isn’t

4

The file is named incorrectly: Borgen.S03E10.BDRip.x264-FARGIRENIS\\fis-borgen.e03e10.bdrip.x264.mkv thats e03e10 instead of s03e10.

That release should have been nuked for that reason, you can fix the filename and it will import properly.